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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Evans

July 22, 2026

5  out of  5
rating by Daniel Evans
"I have been working with Michael and his office for a decade, and at this point have my home, 2 autos, and moto policies all with them. They are responsive, diligent, and always willing to spend time with you on the phone to get to a solution that works best for you. More recently I have been working with Lydia in the office, and she too has continued the standard of excellence. Don't hesitate, I can't recommend enough."
We responded:
"Daniel, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Paul Schairer

July 22, 2026

5  out of  5
rating by Paul Schairer
"Polite great service"
We responded:
"Paul, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jill McGuire

July 16, 2026

5  out of  5
rating by Jill McGuire
"I would like to commend State Farm Account Representative Gladys Brineman for her professionalism, attention to detail, pleasant personality and kindness, and I look forward to working with her and State Farm in the days & years ahead."
We responded:
"Jill, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Michael Chien and Team "
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Judson Uhre

July 16, 2026

5  out of  5
rating by Judson Uhre
"I am very impressed with Gladys Brineman"
We responded:
"Thank you so much for your kind review, Judson!  If you need insurance assistance, we are just an email or call away! - Michael Chien, your State Farm Agent   "
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LeStar Merritt

July 15, 2026

5  out of  5
rating by LeStar Merritt
"Gladys Brineman, was a great help for what I needed without breaking the bank, I really appreciate her knowledge and understanding and for not being pushy or just trying to get a paycheck. She actually showed care and concern and we need more people in customer service like her again thank you Gladys for everything."
We responded:
"Hi LeStar, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Michael Chien’s team.  Please reach out to us if any questions come up!  - Michael Chien’s Insurance Team "
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Lanna Bailey

July 14, 2026

5  out of  5
rating by Lanna Bailey
"A great help, answered all my questions"
We responded:
"Thank you so much for the 5-stars, Lanna! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Michael Chien’s Team anytime."
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Bryon Reeves

June 19, 2026

5  out of  5
rating by Bryon Reeves
"Gladys Brineman was outstanding and she helped me save money which is what i intended to do!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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justine ibarra

June 15, 2026

5  out of  5
rating by justine ibarra
"I recently started an auto policy with State Farm and was sooo fortunate to land Gladys as my rep. She made starting my policy so simple AND even went as far to call my previous auto coverage company to cancel my plan. When that company stated I would have a "balance" she was quick to jump in and question why for me. Gladys is AWESOME!"
We responded:
"Thank you so much for the 5-stars, justine! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Michael Chien’s Team anytime."
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Gloria Brineman

June 12, 2026

5  out of  5
rating by Gloria Brineman
"Gladys is top notch professional, saved me money, found coverage gaps and excellent at answering all my questions!"
We responded:
"We appreciate your review, Gloria. We are so happy that you had such a wonderful experience with State Farm Agent Michael Chien’s Team here in Los Angeles ! "
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Kay Cummins

June 8, 2026

5  out of  5
rating by Kay Cummins
"I was looking for just an Umbrella policy, I ended up getting a quote for HO and Auto. Lydia was amazing and the quote offered more coverage (umbrella) and better benefits and a considerably lower price. I made all the changes right away!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Los Angeles to know that you had such a wonderful experience with us here on State Farm Agent Michael Chien’s Team."
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Kelsey

June 4, 2026

5  out of  5
rating by Kelsey
"Lydia was so helpful! She answered all of my questions, plus some! She went above and beyond for me."
We responded:
"Kelsey, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Michael Chien’s Team!"
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Just Us Refrigeration

June 1, 2026

5  out of  5
rating by Just Us Refrigeration
"Very professional, courteous, patient insurance agent. Gladys worked extremely hard and went above and beyond her call of duty."
We responded:
"Thank you for taking the time to leave such a great review, Just. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Apex Hunter

June 1, 2026

5  out of  5
rating by Apex Hunter
"Gladys is awesome and took good care of me! Great pricing for full coverage 💪🏻"
We responded:
"Apex, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Michael Chien’s Team is just a call or email away!"
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Jesus Escalante

May 29, 2026

5  out of  5
rating by Jesus Escalante
"Thank you! To Gladys for her exceptional professionalism and support to help me with making my experience a smooth one for my auto Insurance. Very knowledgeable and answered all my questions"
We responded:
"Thanks so much for the amazing review, Jesus! We really appreciate your support here in Los Angeles . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Nick Packard

May 22, 2026

5  out of  5
rating by Nick Packard
"I am leaving my review for Gladys.

I have had crazy things going on in my life, and she has been patiently waiting for my response, and calmly helped me through the process.

I was able to get back with her, and she was able to walk me through everything and get me set up. She was able to save me additional money by adding other things. Yes, adding other things saved me more.

So Gladys, thank you for that. You brought a smile to my face, at a time that it was difficult to.

Nick Packard"
We responded:
"Nick, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Michael Chien’s Team—we are always here to help!"
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wjones32

May 15, 2026

5  out of  5
rating by wjones32
"Gladys Brineman, is the best customer service representative i ever had , able to answer any questions or doubt i had, I would recommend her to my family and friends for her services. I would never look anywhere else just because of her 🫡"
We responded:
"Thanks so much for the fantastic rating, wjones32! We are so glad you had a positive experience with us here on State Farm Agent Michael Chien’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Michael Harwood

April 29, 2026

5  out of  5
rating by Michael Harwood
"It was a pleasure working with Gladys & her refreshing professionalism. Her kindness & humor were an unique side benefit as she worked to get us the best possible price. She meet our needs & with the bundle we saved over 20 percent. Which is very helpful while living on a fixed income. Thank you Gladys & Jake!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Michael Chien’s Team. "
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Emeterio Thompson

April 24, 2026

5  out of  5
rating by Emeterio Thompson
"Gladys was really helpful and great"
We responded:
"Emeterio, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Michael Chien’s Team here in our Los Angeles office. "
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Saints

April 22, 2026

5  out of  5
rating by Saints
"Awesome experience with Glady's!! I had the most smooth and effective car insurance switching today. She's very professional and prompt. Just like before, I usually ignored texted car insurance quotes, but today I got hooked. Gladys did a great job in giving me my first State Farms car insurance coverage. I trust I made a good decision."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Melissa Cabral

Melissa Cabral

April 2, 2026

5  out of  5
rating by Melissa Cabral
"Gladys is amazing! She is polite friendly and professional. She listened to what I needed and delivered! 10/10"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Emile Detiege

March 26, 2026

5  out of  5
rating by Emile Detiege
"I was very please with the service I received from Michael's Agency. Gladys was was courteous and knowlegable about State Farm's policies. It was a pleasure doing business with Michael Chien, State Farm Insurance Agent."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Deborah W

Deborah W

February 24, 2026

5  out of  5
rating by Deborah W
"Lydia in Michael Chien's office was very helpful, informative and efficient as I set up new coverage. Much appreciated!"
We responded:
"We appreciate your review, Deborah. We are so happy that you had such a wonderful experience with State Farm Agent Michael Chien’s Team here in Los Angeles ! "
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Lloyd Forrester

February 23, 2026

5  out of  5
rating by Lloyd Forrester
"Because I'm so busy it took a long time to get this taken care of she stuck with me over 2 months and finally got it taken care of I appreciate Gladys for taking care of me thanks!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Michael Chien’s Team! We deeply appreciate your kind words here in Los Angeles . "
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Stephen Cueva

February 19, 2026

5  out of  5
rating by Stephen Cueva
"I signed up with Gladys she was very helpful and made the process simple and easy to save money on auto, renters, and motorcycle insurance!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Michael Chien’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Christian Castillo

February 18, 2026

5  out of  5
rating by Christian Castillo
"Glady's customer service was exceptional. She is very friendly and open to answer your questions. I was able to enroll in the right auto/home insurance plan in just one day. I highly recommend her services!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "