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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Recycled Soul

March 21, 2025

5  out of  5
rating by Recycled Soul
"Kyle was fantastic and explained everything very well and professionally. 10/10 experience and that doesn't even include the massive savings from my previous insurance company."
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Nancy Duff

March 18, 2025

5  out of  5
rating by Nancy Duff
"Have been with Michael Chien & State Farm for years. He's always helpful and knowledgeable for car and renters insurance. The Best!"
We responded:
"Always here to assist when you need us and thank you for being a loyal State Farm customer. "
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A Frankl

March 13, 2025

5  out of  5
rating by A Frankl
"Fast, efficient, patient service. They saved me $90 for better coverage than Toggle."
We responded:
"Always feels good to help customer save money. Welcome to State Farm!"
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Anthony Shields

February 28, 2025

5  out of  5
rating by Anthony Shields
"Thanks for your quick response and service!"
We responded:
"You're welcome! Always here to help."
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Nicole Williams

February 27, 2025

5  out of  5
rating by Nicole Williams
"Excellent service since day one. Professionalism at it's best. I love this State Farms Family"
We responded:
"Thank you! Happy to have you as part of our State Farm family. "
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Alyssa Jean

February 1, 2025

5  out of  5
rating by Alyssa Jean
"Kyle from Michael's team was a pleasure to work with. They were efficient, followed up often, and shared with me their best rates and expertise!"
We responded:
"Happy to hear Kyle was able to get you a competitive rate and provide good advice. Welcome to State Farm. "
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Mark Jacobs

January 31, 2025

5  out of  5
rating by Mark Jacobs
"This office is the very best, and Mike has amazing customer service, he really cares about his clients. Thank You! Highly Recommend!"
We responded:
"Thank you! Always here to help. "
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07gtteaser

December 16, 2024

5  out of  5
rating by 07gtteaser
"I have been with State Farm for over 15 years. Michael and his office have been extremely helpful and are always willing to assist in this costly economy. Him and his team will provide you with different ways to save so you can on the road. My family and I thank you and your team Michael"
We responded:
"Thank you for being a loyal customer. Always here to help where we can. "
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Mateo Ezera

December 4, 2024

5  out of  5
rating by Mateo Ezera
"Great to work with, super helpful! Thanks Michael Chien."
We responded:
"Thank you and welcome to State Farm. "
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YOUNG CHEN

October 24, 2024

5  out of  5
rating by YOUNG CHEN
"Great service!"
We responded:
"Thank you!"
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F B

October 17, 2024

5  out of  5
rating by F B
"Michael Chien was great! Gave me an amazing rate, very competitive. Explained everything very well. Instructed me to take some time to look over a few other policies and ensure that I would be signing up for an auto policy that works best for me. I gave him a call back the next day and everything was written and signed within 15 minutes. Thanks so much for a smooth transition Michael! You’re awesome!"
We responded:
"Thank you! Glad I was able to help you make a smooth transition and provide a good rate for you. Welcome to State Farm! "
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Norma Cheng

October 10, 2024

5  out of  5
rating by Norma Cheng
"Michael was great, he was very helpful and available when he said he would be. Michael responds quickly. Would highly recommend him."
We responded:
"Thank you! Always here to help. "
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Tom Wolfe

August 27, 2024

5  out of  5
rating by Tom Wolfe
"New to California Michael took very good care of me. I would highly recommend him I’m from Nebraska and he made me feel very comfortable and prices were very reasonable..⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you"
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Daniel Gomez

August 19, 2024

5  out of  5
rating by Daniel Gomez
"All my questions and concerns were addressed in a professional manner. Kyle was very patient with my application and made sure I walked away with the best rate for me. I would recommend this place to others if they have questions regarding quotes and any other assistance they need."
We responded:
"Thank you!"
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Erik Infante

August 12, 2024

5  out of  5
rating by Erik Infante
"Great Service"
We responded:
"Thank you!"
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Angel Meza

August 9, 2024

5  out of  5
rating by Angel Meza
"One of my favorite things to do is reward the businesses that deserve it with a good review but my State Farm insurance agent doesn't deserve a good review, he deserves a great review! Over the past 45 years I've had multiple insurance companies as well as multiple insurance agents and Michael Chien is by far the absolute best insurance agent I've ever had the pleasure to work with. For years the frustration of having to deal with insurance companies as well as insurance agents can go to level 10, but not with Michael, he is the most amazing and knowledgeable agent in the world. His understanding of the business of insurance and the workings of the trade is beyond words. He has been instrumental in giving my family and me the most amazing service through every type of circumstance, whether I need to deal with claims, or dealing with new type of coverage that I definitely do not understand! He is a terrific asset when it comes to any type of insurance, auto, home, renters, life, no matter what your needs may be, Michael is the absolute best insurance agent you will ever find! Michael and his team have developed the best customer service in the industry, no matter what questions I may have whether simple, or diffcult, Michael and the folks at his office have all the right answers. I can truly attest to his professionalism and experience because Michael has been my insurance agent for over a decade and I can say for certain that Michael is the go to person for any type of insurance. I urge you to give him a call if you are dissatisfied with your current policy or you simply want to get a better rate, I promise you that Michael will do everything in his power to save you money as well as keeping you completely satisfied with the best coverage and the best insurance policy that you need. He will never try to sell you anything that you don't need, he is the best because he doesn't try to force you into a policy you don't need, that's why I trust him! No upsell, side sell or anything in between! Come one, come all, give him a call and you will never regret it! I love my insurance agent!"
We responded:
"Thank you for this amazing review. Our office tries to do our best for all customers. Glad we are able to make your insurance needs easier. Always a pleasure talking with you. "
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Russ Gooberman

July 26, 2024

1  out of  5
rating by Russ Gooberman
"The worst insurance company that I've ever interacted with. State Farm will twist itself into pretzels to avoid ever paying out to its customers. I've been a customer for perhaps six years. Auto loan was pretty standard - the home insurance was wildly sub standard. Perhaps this company should spend less on NBA commercials and more on service and coverage for customers. ***With regard to your response, Michael -- it wasn't just the landslide/ storm damage. I had several flooding problems in the house over a few years, and State Farm did everything it could to deny any responsibility and refuse any help. Ultimately, State Farm covered nothing, forced me to get expensive inspections out of pocket - and then dropped me anyway. You seem like a nice guy. It's a shame that you work for such a predatory organization."
We responded:
"State Farm policy is a named peril policy. Landslide is not a named peril. I can assure you other companies does not cover land slide as well. I am sorry this situation has happened to your home. I wish you nothing but the best. "
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Daphne Willis

July 25, 2024

5  out of  5
rating by Daphne Willis
"Michael has been my agent for over 4 years and has always been there when I needed him! I can’t recommend his services more highly. Thank you for everything, Michael!"
We responded:
"You're welcome! Thank you for being a loyal State Farm customer. "
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Callie

July 23, 2024

5  out of  5
rating by Callie
"Feels like a lifetime! I've been with Michael Chien forever, and have gone through many life changes - and through and through he has been there for me with my insurance needs. There is nothing like a good recco for a good insurance agent, and if you knew me, you'd know a recco is everything. (as I'm sure it is to most of you reading this). Take a chance, give him a call - and see what he can do for you. Life happens, and having insurance has saved me a few very important times. Get insurance - talk to Mike. You'll be glad you did. :)"
We responded:
"Thank you so much! Always a good feeling to hear that our service and advisement has helped you make your life easier in this department. "
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Mo Meinhart

July 15, 2024

5  out of  5
rating by Mo Meinhart
"Michael & his team at State Farm provide superior customer service with the customer in mind, something that’s hard to find these days. Michael has managed my insurance accounts for sometime now, and every time I have question or concern they are prompt to answer, no automated phone service to navigate or work around. They have never pressured me for a “sale” they always find what best fits my needs and concerns. I feel like I’m talking to a friend that has my best interest in mind. Because of that, combined with the best prices around, I will always be a loyal customer."
We responded:
"Thank you! Our office is always here to help. "
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Mikayel Balian

July 2, 2024

5  out of  5
rating by Mikayel Balian
"Michael is great! Knowledgeable and Friendly. Takes time to explain things when needed."
We responded:
"Thank you. Always here to help "
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fonda. Jones

June 13, 2024

5  out of  5
rating by fonda. Jones
"Great service in bundling my policies!"
We responded:
"Thank you. Glad I was able to help "
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Brent Gray

June 12, 2024

5  out of  5
rating by Brent Gray
"Excellent agent. Very responsive and helpful! Highly recommend."
We responded:
"Thank you! Always here to help. "
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mattis rubnitz

June 6, 2024

5  out of  5
rating by mattis rubnitz
"Great service Michael!!"
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Paul Cardenas

June 6, 2024

5  out of  5
rating by Paul Cardenas
"Just completed a dual auto/HO agreement with Michael Chien, State Farm. Service was knowledgeable and professional. Thanks, Michael."